Delivery and Returns

NOTE: The Online shop operates from 9am Mondays to 5pm Fridays. All orders made after 12pm on a Friday will be dispatched first thing on Monday morning.

Prices on the website WILL vary from the showroom prices as we are able to offer discounts and offers to online customers that we aren't able to in store. 

Please note that these dates are based on the information supplied by the carrier. We recommend that you order early to beat the Christmas rush & guard against possible issues such as adverse weather conditions.

We deliver everywhere in the UK via standard Royal Mail 1st Class and UK Mail courier dependant on weight and / or UK Courier option.

Unfortunately the following destinations will cost more than the standard charge if the order weighs more than 1.5kg, this will be automatically calculated at the checkout screen:

Scottish Highlands, Islands, Northern and Southern Ireland.

We offer a World Wide postal service and cover most countries with competitive courier prices. If your country does not appear in our list, please email us at sales@woodstockfires.co.uk for a quote.

The estimated delivery dates are based on the average delivery times experienced by the majority of our customers. As we cannot guarantee the speed of the Royal Mail Service we ask that, after receiving your notice of dispatch by email, you wait 10 working days for UK orders, 14 working days for Western Europe and 20 working days for the rest of the world before contacting us.

How long will delivery take?

Delivery Service How long will it take? Cost
1st Class Royal Mail 3-5 working days Monday to Saturday(excluding public holidays). ** £0.99 - £5.95
UK Courier Orders placed by 12.00pm Monday to Friday, will be delivered within 24 hours, Monday to Friday (excluding public holidays).** £7.95
International parcels 5-10 working days Price based on weight

** A small number of areas - Scottish Highlands and Islands, Northern Ireland and Isles of Scilly - may take up to 7 working days £7.95

Please note that certain items cannot be sent abroad as they are prohibited by royal mail and the customs services. These items include aerosols and any hazardous or flammable materials. If such an item is purchased with the intent of being sent abroad we will contact you and issue a full refund within 24 hours.

Returns

If your order arrives incorrect, damaged or faulty, please contact us via email within 10 days atsales@woodstockfires.co.uk. We will refund all return postage costs via the original payment method if the item is faulty or damaged.

If you are not 100% satisfied with your order please notify us within 7 days and return the goods within 14 days. The return postage costs you incur as a result of this are non-refundable.

Please send all returns to:

Website Returns
Woodstock Fires Ltd
3 Station Road
Heathfield
East Sussex
TN21 8LD

Please include a note with your order number on so we can refund quickly. Refunds will be processed within 7 working days.

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